Return Policy

Return Policy

Thank you for choosing Dollwen.com for your jewelry needs. We want you to be completely satisfied with your purchase, and our Return Policy is designed to ensure a hassle-free experience.

1. Eligibility for Returns:

We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and tags.

2. Initiating a Return:

To initiate a return, please log in to your Dollwen.com account and navigate to the "Order History" section. Select the order containing the item you wish to return and follow the provided instructions. If you checked out as a guest, please contact our customer service team for assistance.

3. Return Authorization:

Upon receiving your return request, our team will review the information and provide you with a Return Authorization (RA) number. Please ensure that this RA number is clearly marked on the outside of the package.

4. Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe and documented return of your item. Dollwen.com is not liable for items lost or damaged during return shipping.

5. Inspection and Processing:

Once your return is received, our team will inspect the item to ensure it meets the eligibility criteria. If the return is approved, we will process the refund or exchange within 7 days. Refunds will be issued to the original payment method.

6. Non-Returnable Items:

Certain items are non-returnable, including customized or personalized jewelry, earrings (for hygiene reasons), and items that show signs of wear or damage.

7. Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

8. Refund Options:

Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

9. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide assistance in resolving the issue promptly.

10. Contact Us:

If you have any questions or concerns regarding our Return Policy, please contact our customer service team at dollwen.com.

Dollwen.com is committed to ensuring your satisfaction with every purchase. We appreciate your trust in us, and we strive to make the return process as straightforward as possible. Thank you for choosing Dollwen.com for your fine jewelry experience.